Involving a user and a professional translator may be appropriate when an instrument is translated and adapted to another culture.

Deficient documentation of falls may stop the implementation of necessary preventive interventions. The nursing homes in the study are nevertheless failing to comply with their own documentation requirements.

Nurses report that the end-of-life nursing care provided in nursing homes calls on staff to provide “more of everything”, and that nurses feel they are “left to deal with everything on their own”. This situation must be taken seriously, organisationally and policywise.

Helath personnel can learn from the pain team when they have pharmacology-related questions and are drawing up treatment plans, and when they are establishing open and trusting relations with the patient.

While the illness is potentially life-threatening, it is invisible and not well known. Consequently, patients may be mistrusted and ignored, and they may feel inferior, vulnerable and insecure.

Patients fail to turn up for their treatment in private institutions if they feel inadequately involved, suffer dwindling motivation or feel pressurised into accepting the treatment.

Many registered nurses were unaware that generic substitution can only take place using an approved substitution list, or were uncertain how to use the Norwegian Pharmaceutical Compendium correctly.