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Patients dream of a living space with a predictable daily structure and clear organisation, where they receive individually tailored care and treatment, and where healthcare personnel enter into health-promoting relationships with them.

The ALERT training programme raised the competence level of healthcare personnel in the municipal health service and is likely to have increased their job satisfaction.

Parents in NICUs report good follow-up from contact nurses and doctors, as well as a high level of self-efficacy after discharge. However, parental guidance should be strengthened in some areas.

Healthcare personnel can make decisions about the admission basis and treatment needs or hold care coordination meetings with the service user, and the community mental health centre and municipalities can establish accountability or negotiate responsibility, and determine which measures to implement.

It may be beneficial to screen at-risk individuals for depressive symptoms and recognise that they may need more support from healthcare personnel.

The registered nurses demonstrated a higher level of competence than the nursing associates and healthcare assistants. However, scores were too low in all three groups in response to emergency scenarios.