Simulation based communication courses can give improved communication skills and increased understanding of how the communication model may be used.

Despite staff calling patients prior to the admission date, the proportion who presented for treatment did not increase. Nevertheless, it was a useful exercise for exchanging information and building relations.

Women who had given birth by caesarean section often downplayed their own complaints, felt left to their own devices and received invaluable assistance from their partner.

When staff in the child health clinic and school health services tell parents that their child is overweight, many feel both a sense of shame and guilt.

With the use of multidose electronic prescriptions, sources of error linked to paper-based solutions have been eradicated. However, it is still challenging to achieve optimal handling of medication.

Whereas «PLO»-messages serve as a beneficial communication tool, they have to be supplemented with oral communication and meetings.