Guidelines that were not regarded as professionally sound, logical and relevant or in keeping with one’s own clinical experiences or feelings were more difficult to follow.

Ensuring a good patient trajectory is difficult. In order to be successful, it is essential that all healthcare professionals involved have a close, trust-based cooperation, also with patients and their families.

Healthcare personnel need  more knowledge regarding hearing loss and communication with deaf people. In addition, some healthcare personnel have negative attitudes towards this patient group.

Rekruttering til Hjerteskolen virker tilfeldig, der «det gjelder å få dem på listen». Helsepersonell bør kommunisere bedre i fagmiljøet og utarbeide retningslinjer for rekrutteringen.