Healthcare personnel, the police and the fire and rescue service, as well as voluntary groups, felt that they were supported by management, worked well together and shared a sense of pride in their efforts.

Simulation based communication courses can give improved communication skills and increased understanding of how the communication model may be used.

Differences in the level of knowledge and unreliable equipment make it difficult for health personnel in the home health care services to discover and diagnose urinary tract infection. We need national guidelines for the collection of urine samples and the use of urine dipsticks in the home care services.

For nurses to be able to attend to their patients’ nutritional status in the best possible way, they need a regular nursing home doctor who knows the nutritional wishes and needs of individual patients.

Healthcare personnel who interact with patients and their families can learn from the families’ experiences when a loved one is affected by dementia.

Urine dispsticks are frequently used in the clinic to diagnose urinary tract infection in elderly patients even though the urine disptick does not distinguish between urinary tract infection and asymptomatic baceriuria.

The patient’s experience of breathlessness often do not correspond with the seriousness of the condition.